All Positions

Housekeeper-Homewood Suites by Hilton

Hotel: Homewood Suites by Hilton West Fargo

City: Fargo/West Fargo

State: ND

Overview:

Housekeeper

(Comfort Creator)
Hourly, Non-Exempt

"I didn't expect to grow here. But I did, and I still am."
— Ivette, Wichita

Overview

Some say Housekeeper, we say Comfort Creator. In addition to incredibly high standards for establishing welcoming, organized guest rooms and community spaces, the Comfort Creator ensures that every guest has a highly personalized experience fueled by superior customer care. If you believe in holding doors, good morning smiles, and going the extra mile because it simply makes the day better and brighter, we’re kindred spirits.

If you are flexible, independent, motivated, enjoy laughing at work, and inspired by the sunrise (that’s our way of saying no two days are the same), you may be our perfect match.

At KAJ, we promise to deliver engaged leadership, a family-friendly environment, opportunities for growth, and colleagues who feel like lifelong friends. Our benefits include competitive wages, medical/dental/vision/life insurance, long-term disability, flexible spending plan, reliance standard 3-in-1 value package, and 401(k).

A Typical Day as a Comfort Creator

We strive to provide the ultimate experience for every guest in our care—whether individual business travelers, friends on an overdue getaway, or families navigating a road trip. Our guests deserve a “yes and” experience:

Bathroom, Bed Standard, General Room, and Hallway Care. Everything clean, tidy, and replenished every day. No exceptions, and no worries. You’ll receive hands-on training, orientation of all spaces, and a mentor colleague to guide you in your earliest days with us. You’ll also use our KAJ Comfort Creator Checklist which takes the guesswork out of the details, with ample time to deliver plenty of “yes and” moments to our guests.
Restocking Comfort Creator Carts Most everything you need to provide exemplary service to our guests is available on four wheels. Each day, you’ll replenish what you used from the cart to ensure your teammates are prepped and ready for the following day. Speaking of teammates...
A Team of Comfort Creators One of the best parts about this role is working with colleagues who share your passion, drive, and commitment to service. You will be asked to assist other Comfort Creators throughout the day, and together, make a lasting impression with the guests about the space, the people, and their experience.
Helpful, with a Side of Hustle There’s never a dull moment in this role, as you are on your feet and moving most of the time. You’ll log steps and maintain your physical health by actively moving up to eight hours per day and sometimes lifting up to 40 pounds. You and your teammates will consistently support each other to lend a hand as needed to ensure we’re delivering the KAJ experience every day, with every guest.

KAJ is for day makers, time takers, and big picture see-ers. By fostering a sense of family, comfort, and ritual, we’re inspiring our guests to achieve whatever they face when they leave our lobbies. KAJ communities are dynamic and built for people who thrive on delivering great experiences. While KAJ is a revenues and reviews-based business, we’re more into relationships. People over all else. We’re a yes and-type organization, indefinitely.

If this is you and you want to build a career where you can make a real impact, start a conversation with us.

Here for People.

Front Desk-Homewood Suites by Hilton West Fargo

Hotel: Homewood Suites by Hilton West Fargo

City: Fargo/West Fargo

State: ND

Overview:

Front Desk

(Welcome Facilitator)
Hourly, Non-Exempt

Overview

Consider this role as the official (first!) face of the KAJ experience! As our Guest Service Agents you act as the Welcome Facilitator and make every effort to ensure every guest’s satisfaction is met for the duration of their stay. You’re organized to a fault and lead each guest interaction with empathy, seeking to understand. You’re quick on your feet and love lending a helping hand across the hotel property. You’re a beacon of resource always shining a light on the solutions you provide.

If you find yourself yearning for a role focused on communication and happiness, love to organize and be a connector, and have a passion for people, we’d like to welcome you to learn more about KAJ!

A Typical Day as a Welcome Facilitator

Response with a Smile A brand beacon who tirelessly focuses on the guest experience. The sharing of timely, accurate information with guests and administration. You’ll receive hands-on training, orientation of all spaces, and a mentor colleague to guide you in your earliest days with us. You’ll also use our KAJ Welcome Facilitator Checklist which takes the guesswork out of the details, with ample time to deliver plenty of “yes and” moments to our guests.
Tone Setter Extraordinaire First impressions are everything, but experiences are what last. Meeting every guest’s need while anticipating their next means you set the entire tone and outcome of their stay and interaction.
A Team of Welcome Facilitators One of the best parts about this role is working with colleagues who share your passion, drive, and commitment to service. You will be asked to assist other Welcome Facilitators throughout the day, and together, make a lasting impression with the guests about the space, the people, and their experience through guest services.
Calm on the Surface There’s never a dull moment in this role, as you are on your feet and moving most of the time, adjusting to each day’s requirements as they arise. You’ll log steps and maintain your physical health by actively moving up to eight hours per day and sometimes lifting up to 40 pounds. You and your teammates will consistently support each other to lend a hand as needed to ensure we’re delivering the KAJ experience every day, with every guest.

KAJ is for day makers, time takers, and big picture see-ers. By fostering a sense of family, comfort, and ritual, we’re inspiring our guests to achieve whatever they face when they leave our lobbies. KAJ communities are dynamic and built for people who thrive on delivering great experiences. While KAJ is a revenue and reviews-based business, we’re more into relationships. People over all else. We’re a “yes and”-type organization, indefinitely.

If this is you and you want to build a career where you can make a real impact, start a conversation with us.

Here for People.

Front Desk Agent

Hotel: SpringHill Suites by Marriott Sioux Falls

City: Sioux Falls

State: SD

Overview:

Front Desk

(Welcome Facilitator)
Hourly, Non-Exempt

Overview

A Typical Day as a Welcome Facilitator

Response with a Smile A brand beacon who tirelessly focuses on the guest experience. The sharing of timely, accurate information with guests and administration. You’ll receive hands-on training, orientation of all spaces, and a mentor colleague to guide you in your earliest days with us. You’ll also use our KAJ Welcome Facilitator Checklist which takes the guesswork out of the details, with ample time to deliver plenty of “yes and” moments to our guests.
Tone Setter Extraordinaire First impressions are everything, but experiences are what last. Meeting every guest’s need while anticipating their next means you set the entire tone and outcome of their stay and interaction.
A Team of Welcome Facilitators One of the best parts about this role is working with colleagues who share your passion, drive, and commitment to service. You will be asked to assist other Welcome Facilitators throughout the day, and together, make a lasting impression with the guests about the space, the people, and their experience through guest services.
Calm on the Surface There’s never a dull moment in this role, as you are on your feet and moving most of the time, adjusting to each day’s requirements as they arise. You’ll log steps and maintain your physical health by actively moving up to eight hours per day and sometimes lifting up to 40 pounds. You and your teammates will consistently support each other to lend a hand as needed to ensure we’re delivering the KAJ experience every day, with every guest.

KAJ is for day makers, time takers, and big picture see-ers. By fostering a sense of family, comfort, and ritual, we’re inspiring our guests to achieve whatever they face when they leave our lobbies. KAJ communities are dynamic and built for people who thrive on delivering great experiences. While KAJ is a revenue and reviews-based business, we’re more into relationships. People over all else. We’re a “yes and”-type organization, indefinitely.

If this is you and you want to build a career where you can make a real impact, start a conversation with us.

Here for People.

Breakfast Attendant

Hotel: SpringHill Suites by Marriott Sioux Falls

City: Sioux Falls

State: SD

Overview:

Breakfast Attendant

(Sunrise Server)

Hourly, Non-Exempt

Overview

We’re looking for outgoing individuals who want the opportunity to make someone’s day…..EVERYDAY! As part of our Breakfast team, you’ll help us inspire both our team and our guests to achieve greatness by welcoming them to our breakfast area, cooking and restocking breakfast items, and ensuring a clean and comfortable breakfast atmosphere. Our Complimentary Breakfast is sometimes the guest’s last interaction at our hotel, we want to make sure every guest has an experience they can’t wait to share with their friends!

A Typical Day as a Sunrise Server

Preparing and Serving Everything beautiful, safe, and appealing through the breakfast display, seating area and kitchen. You’ll also use our KAJ Breakfast Checklist which takes the guesswork out of the details, with ample time to deliver plenty of “yes and” moments to our guests.
Setting the Scene (and Making it Disappear) Each event and guest interaction requires the setup and logistical preparation to execute on guests’ behalf. You’ll follow established process, design, and layouts to ensure all considerations for satisfaction are met. On the reverse side of setup is teardown when the revelry ends.
KAJ Family One of the best parts about this role is working with colleagues who share your passion, drive, and commitment to service. You will be asked to assist other team members throughout the day to make a lasting impression with the guests about the space, the people, and their experience through food and beverage.
Helpful, with a Side of Hustle There’s never a dull moment in this role, as you are on your feet and moving most of the time. You’ll log steps and maintain your physical health by actively moving up to eight hours per day and sometimes lifting up to 40 pounds. You and your teammates will consistently support each other to lend a hand as needed to ensure we’re delivering the KAJ experience every day, with every guest.

KAJ is for day makers, time takers, and big picture see-ers. By fostering a sense of family, comfort, and ritual, we’re inspiring our guests to achieve whatever they face when they leave our lobbies. KAJ communities are dynamic and built for people who thrive on delivering great experiences. While KAJ is a revenue and reviews-based business, we’re more into relationships. People over all else. We’re a “yes and”-type organization, indefinitely.

If this is you and you want to build a career where you can make a real impact, start a conversation with us.

Here for People.

Director of Sales - Sioux Falls Market

Hotel: KAJ Hospitality Office Sioux Falls

City: Sioux Falls

State: SD

Overview:

Looking for your next great Sales opportunity? It’s time to check in with KAJ Hospitality!

We’re looking for an outgoing individual who wants to lead the proactive Sales efforts for the Sioux Falls Hotel Market.

Summary

Director of Sales – LNR and Group Responsibilities for assigned hotels in Sioux Falls Market:

Leads proactive sales efforts for LNR and Corporate and Leisure Group segments to reach KAJ Hospitality Revenue and RevPAR Index Goals with assistance of sales manager
Successfully achieves or exceeds quarterly individual pace/production goals
Leads effort to close business to ensure sales goals are met
Be engaging and relationship driven in day-to-day encounters with customers
Sells a memorable experience while delivering “Here for People” Service
Conducts sales presentations to clients using the most effective methods
Researches and maintains knowledge of market, business news, competition and customers
Solicits, negotiates and books new and repeat business through an active schedule of prospecting, telephone solicitation, outside sales calls, sales blitzes, site tours, client entertainment, community involvement, networking activities and leads groups
Develops and continually enhances relationships with key corporate accounts, business travel and industry accounts, community organizations and professional associations to maintain high visibility and increase market share
Retains and grows existing accounts through competitive market, industry research, analyzing guest needs and creative problem solving
Lead effort with Catering Sales Managers to uncover new group and meeting room business opportunities.
Successfully and consistently achieves minimum weekly sales activities and records all sales activities in Delphi
Participates in weekly market sales meeting and monthly revenue calls with detailed sales updates
Utilizes available tools and analyzes business to make profitable decisions for the KAJ Hotels. Emphasize higher rate on peak days of the week
Create quarterly goals (Rocks) to be approved by the Area Director of Sales
Cross-sells KAJ hotels in area/region and passes leads off to other KAJ portfolio Director of Sales. Match hotel(s) need dates with guest’s needs ensuring an offering to each guest
Assist with booking meetings and groups when Sales Manager is out of the office.
Assist with Manager on Duty shifts during peak guest times
Maintain successful working relationship with Sales Managers for greater good of hotel revenue
Any other duties directed by the Area Director of Sales

Director of Sales Expectations:

Develop and follow a schedule for rotating office hours at assigned hotel(s.) Communicate this schedule with hotel teams so they are aware
Train front desk staff on how to handle call forwarding
Expected to be available when business demands it and be on call per client needs
Maintain a minimum of 90% direct sales and 10% administrative mix of time usage
Expected to conduct 10-15 Face to Face client meetings, 30-40 Cold Calls (telephone, email, in person), 2-5 Site Tours with clients, 15-20 Maintenance Touch points with clients
Maximize Prime Selling Time: 10:00 am – 4:00 pm (Monday – Thursday)
Ensure all Meetings, Direct Bills, and Guest Room Blocks have a signed contract, along with a signed credit card authorization form
Ensure prompt response (within 4 Hours) to all inquiries and customer requests
Minimal travel may be required to complete sales calls and presentation to customers

Job Type: Full-time

Pay: $58,000-$65,000 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Ability to Commute:

Sioux Falls, SD 57106 (Preferred)

Ability to Relocate:

Sioux Falls, SD 57106: Relocate before starting work (Preferred)

Work Location: In person

Contact us today – we’re waiting to hear from you!

Part Time Weekend Night Audit

Hotel: Hilton Garden Inn Sioux Falls South

City: Sioux Falls

State: SD

Overview:

Front Desk-Night Auditor

(Welcome Facilitator)
Hourly, Non-Exempt

Overview

A Typical Day as a Welcome Facilitator-Night Auditor

Response with a Smile A brand beacon who tirelessly focuses on the guest experience. The sharing of timely, accurate information with guests and administration. You’ll receive hands-on training, orientation of all spaces, and a mentor colleague to guide you in your earliest days with us. You’ll also use our KAJ Welcome Facilitator Checklist which takes the guesswork out of the details, with ample time to deliver plenty of “yes and” moments to our guests.
Tone Setter Extraordinaire First impressions are everything, but experiences are what last. Meeting every guest’s need while anticipating their next means you set the entire tone and outcome of their stay and interaction.
Audit Guru If you're looking to work the Front Desk in hospitality, but are nervous about the craziness that happens during day/evening hours, the overnight Front Desk position is great way to learn the hotel without the chaos that can happen during the day. You also have to love staying up all night! You will be responsible for completing the daily roll-over procedures and assisting with laundry and breakfast set-up during your down time.
Calm on the Surface There’s never a dull moment in this role, as you are on your feet and moving most of the time, adjusting to each day’s requirements as they arise. You’ll log steps and maintain your physical health by actively moving up to eight hours per day and sometimes lifting up to 40 pounds. You and your teammates will consistently support each other to lend a hand as needed to ensure we’re delivering the KAJ experience every day, with every guest.

KAJ is for day makers, time takers, and big picture see-ers. By fostering a sense of family, comfort, and ritual, we’re inspiring our guests to achieve whatever they face when they leave our lobbies. KAJ communities are dynamic and built for people who thrive on delivering great experiences. While KAJ is a revenue and reviews-based business, we’re more into relationships. People over all else. We’re a “yes and”-type organization, indefinitely.

If this is you and you want to build a career where you can make a real impact, start a conversation with us.

Here for People.

Part Time Weekend 3p-11p

Hotel: Hilton Garden Inn Sioux Falls South

City: Sioux Falls

State: SD

Overview:

Front Desk

(Welcome Facilitator)
Hourly, Non-Exempt

Overview

A Typical Day as a Welcome Facilitator

Response with a Smile A brand beacon who tirelessly focuses on the guest experience. The sharing of timely, accurate information with guests and administration. You’ll receive hands-on training, orientation of all spaces, and a mentor colleague to guide you in your earliest days with us. You’ll also use our KAJ Welcome Facilitator Checklist which takes the guesswork out of the details, with ample time to deliver plenty of “yes and” moments to our guests.
Tone Setter Extraordinaire First impressions are everything, but experiences are what last. Meeting every guest’s need while anticipating their next means you set the entire tone and outcome of their stay and interaction.
A Team of Welcome Facilitators One of the best parts about this role is working with colleagues who share your passion, drive, and commitment to service. You will be asked to assist other Welcome Facilitators throughout the day, and together, make a lasting impression with the guests about the space, the people, and their experience through guest services.
Calm on the Surface There’s never a dull moment in this role, as you are on your feet and moving most of the time, adjusting to each day’s requirements as they arise. You’ll log steps and maintain your physical health by actively moving up to eight hours per day and sometimes lifting up to 40 pounds. You and your teammates will consistently support each other to lend a hand as needed to ensure we’re delivering the KAJ experience every day, with every guest.

KAJ is for day makers, time takers, and big picture see-ers. By fostering a sense of family, comfort, and ritual, we’re inspiring our guests to achieve whatever they face when they leave our lobbies. KAJ communities are dynamic and built for people who thrive on delivering great experiences. While KAJ is a revenue and reviews-based business, we’re more into relationships. People over all else. We’re a “yes and”-type organization, indefinitely.

If this is you and you want to build a career where you can make a real impact, start a conversation with us.

Here for People.